Return Policy

Return Policy

At Creative Graphics E-commerce (referred to as "we", "us", or "our"), we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please review our return policy carefully before making a purchase.

No Return Policy:

• We do not accept returns for any reason other than receiving the wrong product.

Conditions for Return:

• If you receive the wrong product, you must contact our customer service team within [X days] of receiving the product to initiate the return process.
• To be eligible for a return, you must provide proof of purchase and an unboxing video of the product on the same day of receiving it. The video must be uncut and clearly show the packaging and contents of the product.

Return Process:

1. Contact our customer service team at [sales@dtgdtf.com] or [+919699998080] to inform us about the issue and request a return.
2. Provide the required documentation, including proof of purchase and the unboxing video, to support your return request.
3. Once your return request is approved, we will provide you with instructions on how to return the product.
4. Upon receiving the returned product and verifying its condition, we will process your refund or exchange as per our discretion.

Exceptions:

• We reserve the right to refuse returns that do not meet the above criteria or if the product is returned damaged or used.
• Shipping costs associated with returning the product will be the responsibility of the customer, unless the return is due to our error.

Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team at [sales@dtgdtf.com] or [+919699998080]. We are here to assist you and ensure your shopping experience with us is satisfactory.

Thank you for shopping with Creative Graphics E-commerce!