Support Policy Page

Support Availability

• Online Support: Available via video call from Monday to Friday, 11 AM to 7 PM.
• Query Resolution: Our team will strive to resolve all queries through audio or video calls.
• Technician Visits:
  • If an issue cannot be resolved remotely, a technician visit can be arranged.
  • Technician visits are chargeable, and the cost will be communicated and confirmed before scheduling.

Warranty Policy

• Converted Printers: No warranty is provided on converted printers or consumables.
• Dedicated Printers:
  • A 1-year warranty is provided for the mainboard only, covering manufacturing defects.
  • Other parts and consumables are not covered under warranty.
  • Part Availability: Replacement parts are subject to availability.

Replacement Policy

Our Replacement Policy covers damaged or lost items only. Refer to our Return, Refund, and Replacement Policy for details.

• Damaged Items:
  • Submit an unboxing video showing the damaged item and original packaging within 2 days of receipt.
  • Return the damaged item to us. The return shipping cost will be covered by us.
  • Replacement will be shipped within 2 business days of receiving the damaged item.
• Lost Items:
  • Contact customer service if your item hasn’t arrived within 10 days of the expected delivery date.

How to Contact Us

• Customer Support: For technical or product support, contact us at:
  • Email: sales@dtgdtf.com
  • Phone: +91-9699998080
• Support Hours: Monday to Friday, 11 AM to 7 PM.

Thank you for choosing www.store.dtgdtf.com. We are committed to ensuring your satisfaction and providing prompt assistance for all your needs.